Customer Service Representative (Urgently Hiring)

Customer Service Representative (Urgently Hiring)

The Dispatcher connects Safelite's caring personality with our focus on quality and customer service as the bridge between our customers, technicians and local service teams. By providing scheduling, routing, tracking and invoicing assistance, these detail-oriented professionals are key to delivering the Safelite experience.

What You’ll Get

• Competitive weekly base pay starting at $20-$22/hour based on experience.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you'll need to be successful.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Provide direct support to regional locations with scheduling, routing, tracking and invoicing assistance, in close partnership with local field leaders and technicians.

• Maintain knowledge of assigned market area and provide the most efficient directions and routes possible for technicians.

• Ensure that proper information is listed on routing manifests and work orders before technicians leave their facilities.

• Review completed work orders with technicians and leaders for accuracy prior to invoicing.

• Remove unused inventory from completed work orders and coordinate hotshots and add-on assignments with warehouse and store locations.

• All other duties as assigned.

What You’ll Need

• Education: High School Diploma/GED/Equivalent required.

• Experience: 2+ years working in a customer service environment required; 1+ year of experience with transportation/public service dispatch practices and procedures preferred.

• Proficient with routing and mapping devices and the geography of local areas; able to visualize how to get from point to point in the most efficient way possible (given traffic flow, geographic features, etc.)

• Present a professional appearance and wear personal protective equipment.

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