Passport Cashier Supervisor- 2nd Shift (WPC)

Passport Cashier Supervisor- 2nd Shift (WPC)

Passport Cashier Supervisor- 2nd Shift (WPC)

Position Description
The Cashier Level II plans, directs, and coordinates the daily activities of the cashier office in the assigned location. The Cashier Level II is responsible for full knowledge and adherence to all cashiering procedures, to include: acceptance and verification of correct fees, managing discrepancies, lockbox management, deposit and returned check procedures, reports and verifications in TDIS or other databases.
• Supervise and train personnel in various cashier task and duties
• Communicate verbally and in writing with stakeholders such as Merchant Services, Banks, Credit Card Companies, the Department and other Government Agencies
• Use databases, intranet, and SharePoint sites to review delinquent checks, submit daily deposits, report shortages or overages, and other required reports
• Responsible for verification and management of money receipts from the public counter, lockbox or direct mail
• Responsible for setting work priorities and assuring a smooth transition of all work between the various departments
• Ensure proper record retention
• Verify any discrepancies in the Lockbox vendor receipts and applications and take appropriate action to correct
• Verify that the fee matches the type of application submitted, and deposit the moneys into a bank designated by DOS
• Enter deposits into banking system (i.e. OTCNet)
• Perform counter balance verifications with the counter management
• Close-out and reset cash registers daily
• Train cashiers in all phases of cashier functions and monitoring for compliance
• Monitor the productivity and quality of cashier performance
• Monitor employees and ensure cashier office adheres to all Departments' procedures, Privacy Act and internal controls
• Monitor for fraud and assist in resolving any discrepancies or inaccuracies
• Provide input, verification, and control of all data recorded
• Perform corrections and overrides
• Ensure that daily log for armored car activities is completed accurately
• Deliver deposit for armored car pick-up on a daily basis; confirms armored car pick-up
• Run daily, weekly and monthly reports for all transactions
• On occasion and in the absence of a Cashier Level I, the Cashier Level II shall be required to perform cashiering tasks in accordance with internal controls
• Co-located Agencies/Centers may be required to share Cashier Level II's to perform cashier closeout functions

Physical Demands:
• Capable of doing repetitive functions such as lifting, sitting, reaching, twisting, sealing envelopes, and filing.
• Standing in the public waiting area of the agency, while assisting the internal and external customer and general public. You may be required to stand for a minimum of 6 hours, but not to exceed 12 hours in a given day based upon scheduling requirements.
• Ability to work as triage helper in managing the public in an orderly manner.
• Ability to move up to 45 lbs
• Ability to work in inclement weather conditions, as requested by our government customer.

Your future duties and responsibilities
• Must meet all qualifications and requirements of the Cashier Level I
• Ability to analyze and interpret: financial data and reports, regulatory material, and internal controls
• Demonstrated intermediate skills in office software, specifically: Microsoft (MS) Word, MS Excel, and MS Outlook
• Demonstrated ability to manage a money handling process and train lower level Cashiers on duties and workflow

Required qualifications to be successful in this role
• HS diploma (some college preferred), and;
• Six (6) years of progressive supervisory experience in an office environment, including;
• Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS Excel, and MS Outlook, including;
• Five (5) years of experience in a money-handling environment, including;
• Three (3) years of experience working with cash registers, including;
• Prior experience supervising a money handling process.

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